The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

Return to the
Self Assessment

 

Click here to go back to the
itSMF Website
 		  
Show only those with the Business Type:

Service Level Management

Notes

Blue: Passmark
Red: Average
Number of responses: 7620

Service Level Management Results

Section Passmark Average Mark
1 Pre-requisites 75%    75%   
1.5 Management Intent 75%    52%   
2 Process Capability 83%    55%   
2.5 Internal Integration 75%    50%   
3 Products 80%    51%   
3.5 Quality Control 83%    45%   
4 Management Information 75%    53%   
4.5 External Integration 86%    42%   
5 Customer Interface 100%    55%