The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Change Management

Notes

Blue: Passmark
Red: Average
Number of responses: 1401

Change Management Results

Section Passmark Average Mark
1 Pre-requisites 75%    78%   
1.5 Management Intent 75%    63%   
2 Process Capability 82%    57%   
2.5 Internal Integration 78%    52%   
3 Products 83%    60%   
3.5 Quality Control 83%    53%   
4 Management Information 80%    51%   
4.5 External Integration 87%    44%   
5 Customer Interface 100%    43%