The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Problem Management

Notes

Blue: Passmark
Red: Average
Number of responses: 1139

Problem Management Results

Section Passmark Average Mark
1 Pre-requisites 67%    71%   
1.5 Management Intent 71%    59%   
2 Process Capability 82%    56%   
2.5 Internal Integration 80%    57%   
3 Products 80%    53%   
3.5 Quality Control 83%    50%   
4 Management Information 83%    50%   
4.5 External Integration 67%    49%   
5 Customer Interface 100%    47%