The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Incident Management

Notes

Blue: Passmark
Red: Average
Number of responses: 1734

Incident Management Results

Section Passmark Average Mark
1 Pre-requisites 75%    72%   
1.5 Management Intent 83%    66%   
2 Process Capability 89%    62%   
2.5 Internal Integration 75%    46%   
3 Products 83%    60%   
3.5 Quality Control 88%    57%   
4 Management Information 83%    55%   
4.5 External Integration 85%    51%   
5 Customer Interface 100%    49%