The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Availability Management

Notes

Blue: Passmark
Red: Average
Number of responses: 700

Availability Management Results

Section Passmark Average Mark
1 Pre-requisites 67%    67%   
1.5 Management Intent 75%    51%   
2 Process Capability 55%    53%   
2.5 Internal Integration 71%    45%   
3 Products 80%    51%   
3.5 Quality Control 83%    49%   
4 Management Information 85%    51%   
4.5 External Integration 88%    49%   
5 Customer Interface 100%    51%