The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Service Continuity Management

Notes

Blue: Passmark
Red: Average
Number of responses: 754

Service Continuity Management Results

Section Passmark Average Mark
1 Pre-requisites 75%    66%   
1.5 Management Intent 80%    56%   
2 Process Capability 76%    55%   
2.5 Internal Integration 71%    52%   
3 Products 75%    42%   
3.5 Quality Control 83%    48%   
4 Management Information 82%    49%   
4.5 External Integration 89%    46%   
5 Customer Interface 100%    49%