The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Capacity Management

Notes

Blue: Passmark
Red: Average
Number of responses: 839

Capacity Management Results

Section Passmark Average Mark
1 Pre-requisites 75%    69%   
1.5 Management Intent 63%    52%   
2 Process Capability 84%    50%   
2.5 Internal Integration 67%    50%   
3 Products 80%    42%   
3.5 Quality Control 83%    45%   
4 Management Information 80%    49%   
4.5 External Integration 82%    43%   
5 Customer Interface 100%    47%