The IT Service Management Forum UK (itSMF) - Best Practice - Results By Section
 






Results By Section

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Show only those with the Business Type:

Service Desk

Notes

Blue: Passmark
Red: Average
Number of responses: 2172

Service Desk Results

Section Passmark Average Mark
1 Pre-requisites 75%    75%   
1.5 Management Intent 78%    64%   
2 Process Capability 85%    66%   
2.5 Internal Integration 71%    55%   
3 Products 81%    55%   
3.5 Quality Control 88%    60%   
4 Management Information 88%    53%   
4.5 External Integration 83%    52%   
5 Customer Interface 100%    46%