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Results for Release Management

1 Pre-requisites

Question 1. Are at least some release management activities established within the organisation, e.g. procedures for the release and distribution of software?





Answered Yes: 582 (71%), Answered No: 227 (28%)

Question 2. Is there a release policy which has been agreed with customers?





Answered Yes: 395 (48%), Answered No: 414 (51%)

Question 3. Has change management been established within the organisation?





Answered Yes: 545 (67%), Answered No: 264 (32%)

Question 4. Is there an up-to-date inventory of software and hardware configuration items (CIs)?





Answered Yes: 393 (48%), Answered No: 416 (51%)

1.5 Management Intent

Question 5. Has the purpose and benefits of release management been disseminated within the organisation?





Answered Yes: 421 (53%), Answered No: 369 (46%)

Question 6. Has the scope of release management activity been established within the organisation?





Answered Yes: 364 (46%), Answered No: 426 (53%)

Question 7. Have sufficient resources and time been made available for building, testing and implementing releases?





Answered Yes: 417 (52%), Answered No: 373 (47%)

2 Process Capability

Question 8. Have roles and responsibilities for various release management activities been assigned between operational groups and development teams?





Answered Yes: 434 (57%), Answered No: 323 (42%)

Question 9. Are there operational procedures for defining, designing, building and rolling out a release to the organisation?





Answered Yes: 444 (58%), Answered No: 313 (41%)

Question 10. Are there formal procedures for purchasing, installing, moving and controlling software and hardware associated with a particular release?





Answered Yes: 416 (54%), Answered No: 341 (45%)

Question 11. Are there formal procedures available for release acceptance testing ?





Answered Yes: 409 (54%), Answered No: 348 (45%)

Question 12. Are explicit guidelines available on how to manage release configurations and changes to them?





Answered Yes: 343 (45%), Answered No: 414 (54%)

Question 13. Are Releases subject to Change Management?





Answered Yes: 466 (61%), Answered No: 291 (38%)

Question 14. Are there operational procedures for software release and distribution?





Answered Yes: 457 (60%), Answered No: 300 (39%)

Question 15. Are there procedures available to ensure that distributed software has arrived as expected at remote locations?





Answered Yes: 390 (51%), Answered No: 367 (48%)

Question 16. Is the CMDB updated to reflect the contents of new or changed releases?





Answered Yes: 348 (45%), Answered No: 409 (54%)

2.5 Internal Integration

Question 17. Are all CI's within a release traceable, secure and do procedures ensure that only correct , authorised and tested versions are installed?





Answered Yes: 347 (46%), Answered No: 401 (53%)

Question 18. Are CI records for a release kept in alignment with physical CI movements for the release?





Answered Yes: 333 (44%), Answered No: 415 (55%)

Question 19. Is license information recorded against software CI records and is this checked during the software distribution process (if appropriate)?





Answered Yes: 324 (43%), Answered No: 424 (56%)

Question 20. Is the exact content and roll-out of releases agreed with Change Management?





Answered Yes: 405 (54%), Answered No: 343 (45%)

Question 21. Are master copies of all software in a release secured in the Definitive Software Library (DSL) and the configuration management database updated?





Answered Yes: 356 (47%), Answered No: 392 (52%)

3 Products

Question 22. Are there release naming and numbering conventions?





Answered Yes: 430 (58%), Answered No: 307 (41%)

Question 23. Are plans produced for each Release?





Answered Yes: 422 (57%), Answered No: 315 (42%)

Question 24. Are back-out plans produced for each Release?





Answered Yes: 406 (55%), Answered No: 331 (44%)

Question 25. Are test plans, acceptance criteria and test results produced for each Release?





Answered Yes: 420 (56%), Answered No: 317 (43%)

Question 26. Is there a library containing master copies of all controlled software within the organisation?





Answered Yes: 396 (53%), Answered No: 341 (46%)

Question 27. Is operating and support documentation produced for each Release?





Answered Yes: 392 (53%), Answered No: 345 (46%)

Question 28. Is authorisation to implement each Release obtained from Change Management?





Answered Yes: 421 (57%), Answered No: 316 (42%)

Question 29. Is the CMDB updated to reflect new live components within a Release?





Answered Yes: 315 (42%), Answered No: 422 (57%)

3.5 Quality Control

Question 30. Are the standards and other quality criteria for release management made explicit and applied?





Answered Yes: 332 (45%), Answered No: 397 (54%)

Question 31. Are the personnel responsible for release management activities suitably trained?





Answered Yes: 393 (53%), Answered No: 336 (46%)

Question 32. Does the organisation set and review either targets or objectives for release management?





Answered Yes: 310 (42%), Answered No: 419 (57%)

Question 33. Are there suitable tools in use to support the release management process?





Answered Yes: 369 (50%), Answered No: 360 (49%)

4 Management Information

Question 34. Does Release Management collate information concerning the number of major and minor releases within a given period?





Answered Yes: 320 (44%), Answered No: 400 (55%)

Question 35. Does Release Management collate information concerning the number of new, changed and deleted objects introduced by each release?





Answered Yes: 307 (42%), Answered No: 413 (57%)

Question 36. Does Release Management collate information concerning the number of problems in the live environment attributable to new releases?





Answered Yes: 284 (39%), Answered No: 436 (60%)

Question 37. Does Release Management collate information concerning the number of releases completed within agreed time-scales?





Answered Yes: 312 (43%), Answered No: 408 (56%)

Question 38. Does Release Management collate information concerning software licenses?





Answered Yes: 315 (43%), Answered No: 405 (56%)

Question 39. Does Release Management collate information concerning specific details on any license breaches?





Answered Yes: 293 (40%), Answered No: 427 (59%)

Question 40. Does Release Management collate information concerning identification and removal of redundant releases?





Answered Yes: 298 (41%), Answered No: 422 (58%)

4.5 External Integration

Question 41. Do you hold regular meetings with interested parties in which Release Management matters are discussed?





Answered Yes: 390 (54%), Answered No: 321 (45%)

Question 42. Does Release Management exchange information with Configuration Management relating actual software and hardware components and inter-relationships, identifying any changes / additions.





Answered Yes: 340 (47%), Answered No: 371 (52%)

Question 43. Does Release Management exchange information with Change Management concerning change records for any new / changed CIs?





Answered Yes: 376 (52%), Answered No: 335 (47%)

Question 44. Does Release Management exchange information with Capacity Management for verification and possible amendment of space requirements on software library datasets / files.





Answered Yes: 300 (42%), Answered No: 411 (57%)

Question 45. Does Release Management exchange information with Problem Management for any known errors recorded against CIs?





Answered Yes: 316 (44%), Answered No: 395 (55%)

Question 46. Does Release Management exchange information with Availability Management to discuss any required outage to facilitate CI distribution?





Answered Yes: 326 (45%), Answered No: 385 (54%)

Question 47. Does Release Management exchange information with the Service Desk regarding potential inclusion of advice via user bulletins etc?





Answered Yes: 362 (50%), Answered No: 349 (49%)

Question 48. Does Release Management exchange information with Cost Management for any associated costing / charging implications, e.g. from revised license distribution?





Answered Yes: 307 (43%), Answered No: 404 (56%)

5 Customer Interface

Question 41. Do you check with the customer if the activities performed by Release Management adequately support the business needs?





Answered Yes: 311 (52%), Answered No: 276 (47%)

Question 42. Do you check with the customer that they are happy with the services provided?





Answered Yes: 337 (57%), Answered No: 250 (42%)

Question 43. Are you actively monitoring trends in customer satisfaction?





Answered Yes: 273 (46%), Answered No: 314 (53%)

Question 44. Are you feeding customer survey information into the service improvement agenda?





Answered Yes: 248 (42%), Answered No: 339 (57%)

Question 45. Are you monitoring the customers value perception of the services provided to them?





Answered Yes: 271 (46%), Answered No: 316 (53%)