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Results for Configuration Management

1 Pre-requisites

Question 1. Are at least some configuration management activities established within the organisation, e.g. registering Configuration Items (CIs)?





Answered Yes: 795 (74%), Answered No: 277 (25%)

Question 2. Have you identified some of the CI attributes, e.g. location, current status, service component relationships?





Answered Yes: 782 (72%), Answered No: 290 (27%)

Question 3. Is there existing configuration data held in hard copy, local spreadsheets or databases?





Answered Yes: 818 (76%), Answered No: 254 (23%)

Question 4. Is there a high level configuration management plan?





Answered Yes: 500 (46%), Answered No: 572 (53%)

1.5 Management Intent

Question 5. Has the purpose and benefits of configuration management been disseminated within the organisation?





Answered Yes: 523 (51%), Answered No: 495 (48%)

Question 6. Has the scope of configuration management activity been established within the organisation?





Answered Yes: 484 (47%), Answered No: 534 (52%)

Question 7. Is there a suitable budget for configuration management tools and a commitment to resource configuration management activities?





Answered Yes: 525 (51%), Answered No: 493 (48%)

Question 8. Does the organisation have procedures covering the registration of CIs?





Answered Yes: 520 (51%), Answered No: 498 (48%)

2 Process Capability

Question 9. Have responsibilities for various configuration management activities been assigned?





Answered Yes: 553 (57%), Answered No: 402 (42%)

Question 10. Have configuration item naming conventions been agreed?





Answered Yes: 490 (51%), Answered No: 465 (48%)

Question 11. Are there procedures for identifying, controlling, updating, auditing and analysing configuration item information?





Answered Yes: 449 (47%), Answered No: 506 (52%)

Question 12. Is configuration data routinely used in performing impact assessments?





Answered Yes: 388 (40%), Answered No: 567 (59%)

Question 13. Are CIs recognised in terms of service component relationships?





Answered Yes: 395 (41%), Answered No: 560 (58%)

Question 14. Is configuration data used routinely when building or releasing new CIs?





Answered Yes: 428 (44%), Answered No: 527 (55%)

Question 15. Are there procedures covering housekeeping, licence management, archiving and retention periods for CIs?





Answered Yes: 431 (45%), Answered No: 524 (54%)

Question 16. For planned releases, is the configuration baseline determined in advance?





Answered Yes: 443 (46%), Answered No: 512 (53%)

Question 17. Are the configuration management activities reviewed on a regular basis?





Answered Yes: 398 (41%), Answered No: 557 (58%)

Question 18. Are configuration audits performed on a regular basis?





Answered Yes: 381 (39%), Answered No: 574 (60%)

2.5 Internal Integration

Question 19. Have measure been taken to avoid duplication and anomalies with CI records?





Answered Yes: 416 (44%), Answered No: 523 (55%)

Question 20. Is configuration data used routinely for capacity planning purposes, e.g. to ascertain the actual growth of CI's within the organisation?





Answered Yes: 359 (38%), Answered No: 580 (61%)

Question 21. Is there interface control between configuration management and third parties?





Answered Yes: 379 (40%), Answered No: 560 (59%)

Question 22. Are there links and interfaces between configuration management and other Service Management systems?





Answered Yes: 429 (45%), Answered No: 510 (54%)

Question 23. Do service support and service delivery personnel regularly retrieve configuration data to facilitate their activities?





Answered Yes: 454 (48%), Answered No: 485 (51%)

3 Products

Question 24. Are standard reports concerning CI information produced regularly?





Answered Yes: 370 (39%), Answered No: 557 (60%)

Question 25. Is there a configuration management database?





Answered Yes: 498 (53%), Answered No: 429 (46%)

Question 26. Are there controlled environments available within which CI's are manipulated?





Answered Yes: 473 (51%), Answered No: 454 (48%)

Question 27. Are build and release schedules produced on the basis of the CI records?





Answered Yes: 372 (40%), Answered No: 555 (59%)

3.5 Quality Control

Question 28. Are the standards and other quality criteria applicable for the registration of CIs made explicit and applied?





Answered Yes: 381 (41%), Answered No: 534 (58%)

Question 29. Are the personnel responsible for configuration management activities suitably trained?





Answered Yes: 467 (51%), Answered No: 448 (48%)

Question 30. Does the organisation set and review either targets or objectives for Configuration Management?





Answered Yes: 345 (37%), Answered No: 570 (62%)

Question 31. Does the organisation use any tools to support the configuration management process?





Answered Yes: 531 (58%), Answered No: 384 (41%)

4 Management Information

Question 32. Do you provide management with information concerning configuration items affected by major changes?





Answered Yes: 454 (50%), Answered No: 453 (49%)

Question 33. Do you provide management with information concerning information on the achievement of targets and objectives set for Configuration Management?





Answered Yes: 355 (39%), Answered No: 552 (60%)

Question 34. Do you provide management with information concerning database and record growth usage?





Answered Yes: 351 (38%), Answered No: 556 (61%)

Question 35. Do you provide management with information concerning exceptional problems regarding specific CIs / types of CI?





Answered Yes: 437 (48%), Answered No: 470 (51%)

Question 36. Do you provide management with information concerning non-conformance to standards?





Answered Yes: 396 (43%), Answered No: 511 (56%)

4.5 External Integration

Question 37. Do you hold regular meetings with interested parties in which Configuration Management matters are discussed?





Answered Yes: 409 (45%), Answered No: 484 (54%)

Question 38. Do you receive notification from, or provide information to Change management relating to every CI to be changed or introduced?





Answered Yes: 385 (43%), Answered No: 508 (56%)

Question 39. Is information exchanged with Release Management in order to keep the Definitive Software Library (DSL) consistent with the CMDB?





Answered Yes: 325 (36%), Answered No: 568 (63%)

Question 40. Is configuration information made available to the Service Desk regarding new CIs?





Answered Yes: 417 (46%), Answered No: 476 (53%)

Question 41. Does Configuration Management exchange information with Problem Management concerning details of CIs relating to problems, suppliers, customers and changes?





Answered Yes: 380 (42%), Answered No: 513 (57%)

Question 42. Does Configuration Management exchange information with Financial Management for IT Services regarding new cost and charging codes and other attributes?





Answered Yes: 383 (42%), Answered No: 510 (57%)

Question 43. Is configuration information made available to IT Service Continuity Management regarding CIs and backup details, and other security and contingency matters?





Answered Yes: 384 (43%), Answered No: 509 (56%)

Question 44. Is configuration information made available to Capacity Management concerning growth estimates based on the CMDB?





Answered Yes: 338 (37%), Answered No: 555 (62%)

5 Customer Interface

Question 45. Do you check with the customer that the activities performed by Configuration Management adequately support their business needs?





Answered Yes: 303 (40%), Answered No: 451 (59%)

Question 46. Do you check with the customer that they are happy with the services provided?





Answered Yes: 367 (48%), Answered No: 387 (51%)

Question 47. Are you actively monitoring trends in customer satisfaction?





Answered Yes: 315 (41%), Answered No: 439 (58%)

Question 48. Are you feeding customer survey information into the service improvement agenda?





Answered Yes: 290 (38%), Answered No: 464 (61%)

Question 49. Are you monitoring the customers value perception of the services provided to them?





Answered Yes: 318 (42%), Answered No: 436 (57%)