Results By Country

Results for Capacity Management

1 Pre-requisites

Question 1. Are at least some capacity management activities established within the organisation, e.g. monitoring of usage and performance, capacity planning, sizing of service elements etc?





Answered Yes: 617 (73%), Answered No: 223 (26%)

Question 2. Are capacity management activities assigned to specific individuals or functional areas?





Answered Yes: 566 (67%), Answered No: 274 (32%)

Question 3. Are monitors available for hardware, software, networking & peripherals and does Capacity Management have access to them?





Answered Yes: 511 (60%), Answered No: 329 (39%)

1.5 Management Intent

Question 4. Have the purpose and benefits of capacity management been disseminated within the organisation?





Answered Yes: 402 (49%), Answered No: 406 (50%)

Question 5. Has the scope of capacity management been determined?





Answered Yes: 382 (47%), Answered No: 426 (52%)

Question 6. Is the organisation committed to a corporate capacity management plan which includes future business requirements?





Answered Yes: 407 (50%), Answered No: 401 (49%)

Question 7. Is the organisation committed to producing a Capacity Plan?





Answered Yes: 448 (55%), Answered No: 360 (44%)

Question 8. Is the organisation committed to the proactive management of the capacity of the network, servers and desk-top equipment?





Answered Yes: 507 (62%), Answered No: 301 (37%)

2 Process Capability

Question 9. Have responsibilities for capacity management activities been assigned?





Answered Yes: 435 (57%), Answered No: 322 (42%)

Question 10. Is there a process in place to ensure future business requirements for IT services are incorporated into capacity management plans?





Answered Yes: 371 (49%), Answered No: 386 (50%)

Question 11. Does the organisation have a process to ensure that there is sufficient capacity to support planned services?





Answered Yes: 399 (52%), Answered No: 358 (47%)

Question 12. Are services detailed in SLA's monitored, measured and growth/performance predicted?





Answered Yes: 321 (42%), Answered No: 436 (57%)

Question 13. Are there mechanisms for analysing system usage and for reporting on performance?





Answered Yes: 469 (61%), Answered No: 288 (38%)

Question 14. Are service elements both defined and sized for new services?





Answered Yes: 388 (51%), Answered No: 369 (48%)

Question 15. Is actual performance against agreed service levels recorded?





Answered Yes: 365 (48%), Answered No: 392 (51%)

Question 16. Do you model systems behaviour under various workloads and provide tuning recommendations?





Answered Yes: 363 (47%), Answered No: 394 (52%)

Question 17. Is Capacity Management incorporated into all change and project planning processes?





Answered Yes: 339 (44%), Answered No: 418 (55%)

Question 18. Is the utilisation of each resource and service monitored on an on-going basis?





Answered Yes: 393 (51%), Answered No: 364 (48%)

Question 19. Are end-to-end service response times monitored?





Answered Yes: 321 (42%), Answered No: 436 (57%)

Question 20. Is trend analysis conducted to predict future resource management?





Answered Yes: 364 (48%), Answered No: 393 (51%)

Question 21. Do you perform market testing of new and emerging technologies?





Answered Yes: 377 (49%), Answered No: 380 (50%)

Question 22. Does the capacity management process provide input to the business continuity process?





Answered Yes: 335 (44%), Answered No: 422 (55%)

2.5 Internal Integration

Question 23. Do you analyse business plans to ensure that there is sufficient capacity to support planned services in anticipated time-scales?





Answered Yes: 389 (52%), Answered No: 358 (47%)

Question 24. Do you analyse usage and performance data in order to optimise resource utilisation?





Answered Yes: 417 (55%), Answered No: 330 (44%)

Question 25. Are required service levels and forecasts used to define and size service elements?





Answered Yes: 325 (43%), Answered No: 422 (56%)

Question 26. Do you identify variances, trends and deviations from plans in the utilisation of resources?





Answered Yes: 339 (45%), Answered No: 408 (54%)

3 Products

Question 27. Do you have a Capacity Management Database?





Answered Yes: 282 (38%), Answered No: 457 (61%)

Question 28. Do you maintain a Capacity Plan?





Answered Yes: 304 (41%), Answered No: 435 (58%)

Question 29. Is the Capacity Management Database aligned with the Configuration Management Database?





Answered Yes: 240 (32%), Answered No: 499 (67%)

Question 30. Are standard reports concerning performance produced on a regular basis?





Answered Yes: 382 (51%), Answered No: 357 (48%)

Question 31. Are standard reports concerning the use and allocation of key resources produced on a regular basis?





Answered Yes: 363 (49%), Answered No: 376 (50%)

Question 32. Do you produce forecasts of new workloads and their resource requirements?





Answered Yes: 337 (45%), Answered No: 402 (54%)

3.5 Quality Control

Question 33. Are the standards and other quality criteria applicable to capacity management activities explicit and applied?





Answered Yes: 273 (37%), Answered No: 463 (62%)

Question 34. Are the personnel responsible for capacity management activities suitably trained?





Answered Yes: 381 (51%), Answered No: 355 (48%)

Question 35. Does the organisation set and review either targets or objectives for capacity management?





Answered Yes: 309 (41%), Answered No: 427 (58%)

Question 36. Does the organisation have suitable tools to support capacity management activities?





Answered Yes: 372 (50%), Answered No: 364 (49%)

4 Management Information

Question 37. Does Capacity Management provide information concerning resource utilisation?





Answered Yes: 398 (54%), Answered No: 326 (45%)

Question 38. Does Capacity Management provide information concerning infrastructure requirements for maintaining service levels?





Answered Yes: 350 (48%), Answered No: 374 (51%)

Question 39. Does Capacity Management provide information concerning performance trends?





Answered Yes: 358 (49%), Answered No: 366 (50%)

Question 40. Does Capacity Management provide information concerning utilisation of chargeable resources?





Answered Yes: 319 (44%), Answered No: 405 (55%)

Question 41. Does Capacity Management provide information concerning details of proposed new workloads?





Answered Yes: 315 (43%), Answered No: 409 (56%)

Question 42. Does Capacity Management provide information concerning recommendations based on technology trends / emerging technology?





Answered Yes: 320 (44%), Answered No: 404 (55%)

Question 43. Does Capacity Management provide information concerning variances between planned and actual capacity utilisation?





Answered Yes: 298 (41%), Answered No: 426 (58%)

4.5 External Integration

Question 44. Do you hold regular meetings with interested parties in which capacity management matters are discussed?





Answered Yes: 346 (48%), Answered No: 364 (51%)

Question 45. Does Capacity Management exchange information with Service Level Management concerning services and workloads to be monitored?





Answered Yes: 302 (42%), Answered No: 408 (57%)

Question 46. Does Capacity Management exchange information with Service Level Management concerning proposed service levels for new workloads?





Answered Yes: 288 (40%), Answered No: 422 (59%)

Question 47. Does Capacity Management exchange information with Financial Management for IT Services concerning chargeable resource utilisation?





Answered Yes: 296 (41%), Answered No: 414 (58%)

Question 48. Does Capacity Management exchange information with Configuration Management to obtain details of IT components and workload deployment across them?





Answered Yes: 293 (41%), Answered No: 417 (58%)

Question 49. Does Capacity Management exchange information with Change Management for details of any changes proposed to existing workloads and to feed back the results of a performance impact analysis?





Answered Yes: 311 (43%), Answered No: 399 (56%)

Question 50. Does Capacity Management exchange information with IT Service Continuity Management to incorporate ITSCM requirements for all recovery options into the Capacity Plan?





Answered Yes: 278 (39%), Answered No: 432 (60%)

Question 51. Does Capacity Management exchange information with IT Service Continuity Management to assess the impact of RFCs on recovery options?





Answered Yes: 271 (38%), Answered No: 439 (61%)

Question 52. Does Capacity Management share use of the CMDB and other common tools for planning, monitoring and alerting with Availability Management?





Answered Yes: 268 (37%), Answered No: 442 (62%)

Question 53. Does Capacity Management exchange information with Applications Management regarding the development of new and existing systems?





Answered Yes: 345 (48%), Answered No: 365 (51%)

5 Customer Interface

Question 54. Do you check with the customer if the activities performed by Capacity Management adequately support their business needs?





Answered Yes: 276 (45%), Answered No: 331 (54%)

Question 55. Do you check with the customer if they are happy with the services provided?





Answered Yes: 334 (55%), Answered No: 273 (44%)

Question 56. Are you actively monitoring trends in customer satisfaction?





Answered Yes: 278 (45%), Answered No: 329 (54%)

Question 57. Are you feeding customer survey information into the service improvement agenda?





Answered Yes: 265 (43%), Answered No: 340 (56%)

Question 58. Are you monitoring the customers value perception of the services provided to them?





Answered Yes: 271 (44%), Answered No: 334 (55%)