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Results for Financial Management

1 Pre-requisites

Question 1. Are at least some financial management activities established within the organisation, e.g. cost forecasting, expenditure budgeting, service cost management?





Answered Yes: 764 (78%), Answered No: 214 (21%)

Question 2. Are financial management activities assigned to specific individuals or functional areas?





Answered Yes: 748 (76%), Answered No: 230 (23%)

Question 3. Has the organisation established financial data recording for workloads, services, hardware and software?





Answered Yes: 629 (64%), Answered No: 349 (35%)

1.5 Management Intent

Question 4. Have the purpose and benefits of financial management for IT services been disseminated within the organisation?





Answered Yes: 504 (56%), Answered No: 396 (44%)

Question 5. Has the scope of financial management activities and any applicable pricing policies been determined?





Answered Yes: 523 (58%), Answered No: 377 (41%)

Question 6. Have goals for financial management in relation to IT expenditure and charging (IT cost recovery) been made explicit?





Answered Yes: 493 (54%), Answered No: 407 (45%)

Question 7. Are there agreed procedures covering the calculation and registration of IT costs?





Answered Yes: 518 (57%), Answered No: 382 (42%)

2 Process Capability

Question 8. Have responsibilities for various financial management activities been assigned?





Answered Yes: 601 (72%), Answered No: 227 (27%)

Question 9. Are there explicit procedures for expenditure planning and budgeting?





Answered Yes: 566 (68%), Answered No: 262 (31%)

Question 10. Are budgets monitored and are there regular reports on expenditure vs budget?





Answered Yes: 591 (71%), Answered No: 237 (28%)

Question 11. Are there explicit procedures for procuring goods and services?





Answered Yes: 582 (70%), Answered No: 246 (29%)

Question 12. Are there suitable mechanisms for capturing and allocating incurred costs?





Answered Yes: 533 (64%), Answered No: 295 (35%)

Question 13. Do you have procedures for forecasting unit costs for resources / services?





Answered Yes: 446 (53%), Answered No: 382 (46%)

Question 14. Is there a defined process for managing service costs?





Answered Yes: 427 (51%), Answered No: 401 (48%)

Question 15. Have limits been set for capital and operational expenditure?





Answered Yes: 590 (71%), Answered No: 238 (28%)

Question 16. Have you determined a pricing policy?





Answered Yes: 436 (52%), Answered No: 392 (47%)

Question 17. Do you have procedures for planning cost recovery?





Answered Yes: 420 (50%), Answered No: 408 (49%)

Question 18. Do you have procedures for determining items which will incur service charges?





Answered Yes: 424 (51%), Answered No: 404 (48%)

Question 19. Do you have procedures for collecting cost and charging data at regular intervals?





Answered Yes: 479 (57%), Answered No: 349 (42%)

Question 20. Do you have procedures for escalation in case of budget overruns?





Answered Yes: 486 (58%), Answered No: 342 (41%)

Question 21. Do you have procedures for reporting on income?





Answered Yes: 475 (57%), Answered No: 353 (42%)

Question 22. Do you have procedures for compiling summaries on income versus expenditure?





Answered Yes: 491 (59%), Answered No: 337 (40%)

2.5 Internal Integration

Question 23. Does Financial Management for IT Services have responsibility for the completeness and correctness of the IT service delivery expenditure and income reports?





Answered Yes: 491 (60%), Answered No: 321 (39%)

Question 24. Are charging rates, if any, determined and evaluated on the basis of actual cost information and charging policy?





Answered Yes: 436 (53%), Answered No: 376 (46%)

Question 25. Is the cost classification and registration in line with the defined formal cost allocation structure?





Answered Yes: 456 (56%), Answered No: 356 (43%)

3 Products

Question 26. Are standard reports concerning expenditure and income produced on a regular basis?





Answered Yes: 524 (65%), Answered No: 277 (34%)

Question 27. Are budgets provided for all activities?





Answered Yes: 511 (63%), Answered No: 290 (36%)

Question 28. Is the sum of items costed equal to the total cost of providing the IT Services?





Answered Yes: 434 (54%), Answered No: 367 (45%)

Question 29. Are price lists available and understood by customers?





Answered Yes: 371 (46%), Answered No: 430 (53%)

Question 30. Do you produce invoices for your customers, based on the central cost allocation and cost recovery structure?





Answered Yes: 384 (47%), Answered No: 417 (52%)

Question 31. Are invoices simple, accurate and issued on time?





Answered Yes: 414 (51%), Answered No: 387 (48%)

Question 32. Do you establish formal budgets for each customer?





Answered Yes: 389 (48%), Answered No: 412 (51%)

Question 33. Are audits conducted on a regular basis?





Answered Yes: 448 (55%), Answered No: 353 (44%)

3.5 Quality Control

Question 34. Are the standards and other quality criteria applicable to financial management activities explicit and applied?





Answered Yes: 438 (54%), Answered No: 360 (45%)

Question 35. Are the personnel responsible for financial management activities suitably trained?





Answered Yes: 495 (62%), Answered No: 303 (37%)

Question 36. Does the organisation set and review either targets or objectives for financial management?





Answered Yes: 520 (65%), Answered No: 278 (34%)

Question 37. Does the organisation use suitable tools to support the financial management process?





Answered Yes: 503 (63%), Answered No: 295 (36%)

4 Management Information

Question 38. Does Financial Management for IT Services provide information concerning forecasts of IT service delivery expenditure?





Answered Yes: 471 (60%), Answered No: 312 (39%)

Question 39. Does Financial Management for IT Services provide information concerning actual costs of providing resources and services against planned costs?





Answered Yes: 496 (63%), Answered No: 287 (36%)

Question 40. Does Financial Management for IT Services provide information concerning financial targets for cost recovery?





Answered Yes: 411 (52%), Answered No: 372 (47%)

Question 41. Does Financial Management for IT Services provide information concerning estimated amount and cost of resources to be provided or 'sold' during the next financial year?





Answered Yes: 463 (59%), Answered No: 320 (40%)

Question 42. Does Financial Management for IT Services provide information concerning actual income by resource, service and customer against planned income?





Answered Yes: 393 (50%), Answered No: 390 (49%)

Question 43. Does Financial Management for IT Services provide information concerning performance of managing service costs against financial target?





Answered Yes: 445 (56%), Answered No: 338 (43%)

Question 44. Does Financial Management for IT Services provide information concerning actions necessary to achieve financial targets?





Answered Yes: 419 (53%), Answered No: 364 (46%)

Question 45. Does Financial Management for IT Services provide information concerning analysis of deviations from plans?





Answered Yes: 447 (57%), Answered No: 336 (42%)

Question 46. Does Financial Management for IT Services provide information concerning the current charging policies & IT Accounting methods?





Answered Yes: 405 (51%), Answered No: 378 (48%)

4.5 External Integration

Question 47. Do you hold regular meetings with interested parties in which financial management matters are discussed?





Answered Yes: 452 (59%), Answered No: 309 (40%)

Question 48. Does Financial Management exchange information with Service Management covering cost total, broken down by business area?





Answered Yes: 393 (51%), Answered No: 368 (48%)

Question 49. Does Financial Management exchange information with Service Management covering revenue total, broken down by business area?





Answered Yes: 367 (48%), Answered No: 394 (51%)

Question 50. Does Financial Management exchange information with Service Management covering problems and costs associated with IT accounting?





Answered Yes: 392 (51%), Answered No: 369 (48%)

Question 51. Does Financial Management exchange information with Service Management covering information pertinent to service charging?





Answered Yes: 384 (50%), Answered No: 377 (49%)

Question 52. Does Financial Management exchange information with Capacity Management to determine pricing policy?





Answered Yes: 332 (43%), Answered No: 429 (56%)

Question 53. Does Financial Management exchange information with Capacity Management to forecast unit costs?





Answered Yes: 328 (43%), Answered No: 433 (56%)

Question 54. Does Financial Management exchange information with Capacity Management for planning cost recovery?





Answered Yes: 338 (44%), Answered No: 423 (55%)

Question 55. Does Financial Management exchange information with Change Management in order to manage service costs (review of service levels, prices charged for resources, etc.)?





Answered Yes: 337 (44%), Answered No: 424 (55%)

Question 56. Does Financial Management exchange information with Configuration Management concerning procured items?





Answered Yes: 377 (49%), Answered No: 384 (50%)

Question 57. Does Financial Management exchange information with Configuration Management to forecast unit cost?





Answered Yes: 343 (45%), Answered No: 418 (54%)

Question 58. Does Financial Management exchange information with Configuration Management for capturing and allocating input costs?





Answered Yes: 347 (45%), Answered No: 414 (54%)

5 Customer Interface

Question 59. Do you check with the customer if the activities performed by financial management adequately support their business needs?





Answered Yes: 349 (52%), Answered No: 322 (47%)

Question 60. Do you check with the customer if they are happy with the services provided?





Answered Yes: 413 (61%), Answered No: 258 (38%)

Question 61. Are you actively monitoring trends in customer satisfaction?





Answered Yes: 334 (49%), Answered No: 337 (50%)

Question 62. Are you feeding customer survey information into the service improvement agenda?





Answered Yes: 317 (47%), Answered No: 353 (52%)

Question 63. Are you monitoring the customers value perception of the services provided to them?





Answered Yes: 330 (49%), Answered No: 340 (50%)