The IT Service Management Forum UK (itSMF) - Best Practice - Questionnaire
 






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Release Management

Release management undertakes the planning, design, build, configuration and testing of hardware and software to create a set of release components for a live environment.  Activities also cover the planning, preparation and scheduling of a release.  Release management works closely with change management as a release set is a collection of authorised changes, defined by the RFC/s that it implements.
 
Release Management activities include:

  • Release policy and planning
  • Release design, build and configuration
  • Release acceptance
  • Rollout planning
  • Extensive testing to predefined criteria
  • Sign off of the release for implementation
  • Communication, preparation and training
  • Audits of hardware and software prior to and following the implementation of changes
  • Installation of new or upgraded hardware
  • Storage of controlled software in both centralised and distributed systems
  • Release, distribution and the installation of software

The main components to be controlled are:

  • Applications software developed in-house
  • Externally developed software (including standard off the shelf software as well as customer written software)
  • Utility software
  • Supplier provided systems software
  • Hardware, and hardware specifications
  • Assembly instructions and documentation, including User manuals

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